Returns & Refunds

Notification of Defects

If you receive goods from Euro Art that appear to be defective or damaged, please notify us within 2 days of delivery or collection:

• If the defect or damage is not apparent upon reasonable inspection, you must notify us within a reasonable period after discovery.
• Your notification should include details of the defect or damage and pictures of the part/area which is damaged, allowing Euro Art to inspect the goods.

Upon acknowledgment of the defect or damage, Euro Art will, at its discretion, rectify, replace, or issue a full refund for the affected goods. This resolution will be considered full satisfaction of any claims related to the defect or damage, and Euro Art will not be liable for any further losses or damages.

Return of Goods

Returns are accepted at the sole discretion of Euro Art within 14 days from the date of purchase, subject to the following conditions:

• Returned items must be in their original and unused condition with their original packaging to be eligible for a refund.
• We do not accept returns or issue refunds for items that have been used,or are no longer in their original condition. Items must be in their original sellable state to qualify for a refund.

Return shipping policies are as follows:

• If the item is damaged or defective, Euro Art will provide a return label.
• If you wish to return an item for any other reason, you are responsible for shipping it back to us. You must email us the tracking number so that the parcel can be tracked.

In the event that a return is approved, Euro Art will charge a 20% restocking fee of the total order amount. This policy also applies to packages that are refused upon delivery, or returns resulting from insufficient or incorrect addresses, items no longer required, wrong item orders, change of mind, unclaimed deliveries or any other reason. This policy is not applicable on the items which were received defected or damaged.

Custom Ordered Products

Made-to-order items or products that are customized or specially manufactured based on customer requests are non-returnable and not eligible for refunds.

Contact Information

Euro Art
Unit K1, Glenfield Business Park One, Philips Road, Blackburn, BB1 5PF
United Kingdom
+44 (0)1254 433883
info@euroartuk.com